Soaring Eagle Casino Public Relations

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by Aaron Bare April 15, 2015

Erik Rodriguez, interim public relations director for the Saginaw Chippewa Indian Tribe, said Soaring Eagle received two threatening calls Thursday night, the first at about 10:15 p.m. - Soaring Eagle Casino and Resort is looking to fill dozens of positions during a hiring fair on Tuesday. Who is the advertising public relations manager at Soaring Eagle. The all-clear has been given after officials say threatening calls prompted the evacuation of about 2,500 people from Soaring Eagle Casino & Resort in Mount Pleasant. Interim public relations. Not Honoring A Winning Prize from a New Years Eve Bingo Bash held on December 31st 2019 On December 31st, 2019, i won a prize consisting of Two concert tickets to a show at Soaring Eagle Casino.

Rockhouse Partners added ‘WINGS’ to my advertising campaigns. The list of deliverables is extensive and beyond what I imagined this partnership would bring. Our concerts are selling a lot faster with Rockhouse Partners’ digital marketing integrated with Soaring Eagle’s traditional marketing! I can’t thank Etix and Rockhouse Partners enough for making our ticket sales ‘SOAR’.”

- C.C. Griffus, Advertising & Public Relations Manager for Soaring Eagle Casino & Resort
Between outstanding entertainment and endless amenities, it's easy to see why Soaring Eagle Casino & Resort is the go-to destination for residents of Michigan and beyond. Soaring Eagle features two show venues, including an outdoor amphitheater that will host musical acts ranging from Keith Urban to Def Leppard this summer. It’s no surprise that one-time visitors quickly become lifelong patrons.
In January, Soaring Eagle decided to build on their several successful years with Etix and brought Rockhouse Partners on the team to improve their digital marketing game. Previously, their email marketing strategy focused mainly on gaming and resort specials, leaving a significant revenue stream unattended.Rockhouse Partners utilized Soaring Eagle’s expansive ticket-buyer database collected and organized through Etix, including email addresses gathered with Etix’s Pre-sale Customer Notification feature.
After working with Soaring Eagle to design a custom email template optimized for mobile, Rockhouse Partners launched an introductory email campaign encouraging ticket buyers to choose their preferences, allowing them to receive the most relevant communication. That email alone generated 13% of the overall revenue from email and more than doubled the average email open rate. This doesn't even mention social media management and reporting…
How could Rockhouse Partners contribute to an already well-oiled machine with several moving parts?

Email Marketing

  • A MailChimp account was created with all the bells and whistles (including a custom template and automated welcome email) and relevant customer information imported over the past 18 months.
  • A “Welcome” campaign introducing the new entertainment-focused email series was sent to the list of previous ticket buyers and casino-goers that allowed them to opt-out and encouraged them to select their preferences. [Welcome campaigns earn 4x the open rate than regular promotional campaigns.]
  • An email marketing strategy was developed that includes show announcements, employs the Etix Pre-sale Notification feature for targeted campaigns, and increases overall awareness and engagement with the designated entertainment properties at Soaring Eagle Casino & Resort. [Segmented emails receive a 15% higher open rate than emails sent to the full list.]

Social Media Marketing

  • Added the Etix “Buy Tickets” Application to the Soaring Eagle Facebook account. [The Etix “Buy Tickets” Application contributes to 50% of sales from social for Soaring Eagle.]
  • Successfully incorporated show-focused social on Twitter and Facebook, while keeping with the already existing casino and resort-related content.

Operations and Reporting

Soaring Eagle Casino Public Relations History

  • Created a comprehensive Content & Communications Calendar to measure week-over-week sales across each channel as well as monitor email marketing success and develop social media posts.
  • Worked with various Soaring Eagle partners to successfully update all Etix links with the appropriate partner ID for accurate sales tracking.
  • Over 1,000 tickets have been sold through email, in less than 3 months.
  • The Etix pre-sale notification contributes to 38% of sales through email.
  • Soaring Eagle’s average email open rate is36% (2x the industry average) and an average click rate of 12% (4x the industry average).
  • Ticket sales through social media have increased by 953%.
  • Overall year-over-year ticket revenue is up by 119%.

Soaring Eagle Casino Public Relations Center


The Resort

Check-In 4:00PM Check-Out 11:00AM

To check rates and availability, modify, or cancel a reservation please contact the Soaring Eagle Call Center directly at: (877) 232-4532

With the exception of service dogs, Soaring Eagle Casino & Resort reserves a NO PETS policy.

Hotel Construction Notice: To maintain the world class reputation of our facility, we are currently undergoing renovations in our hotel. Due to the construction, our front desk will be temporarily located at the Conference Center Reception Desk. Please use the Conference Center entrance to access the hotel.

Immerse yourself in luxury and escape the everyday. Here you can unwind in the comfort of first class rooms and premium suites that are a retreat all on their own, then bask in tranquility, at our full-service spa.

Premium Suite

Premium Suites feature one Bedroom wth King Bed Accommodations, Mini-Fridge & Microwave, Jacuzzi in bathroom, separate Sitting Area and Fireplace. Turndown Service is available upon request.

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Superior Room

Superior Rooms feature King Bed Accommodations, Mini-Fridge & Microwave, In-Room Soaking Tub and Fireplace. Turndown Service is available upon request.

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Deluxe Jacuzzi

Deluxe Jacuzzi Rooms feature King or Double Queen Bed Accommodations, Mini-Fridge & Microwave and In-Room Jacuzzi. Turndown Service is available upon request.

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Deluxe Fireplace

Soaring Eagle Casino Public Relations Forum

Deluxe Fireplace Rooms feature King Bed Accommodations, Mini-Fridge & Microwave and Fireplace. Turndown Service is available upon request.

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First Class

First Class Rooms feature King or Double Queen Bed Accommodations and Mini-Fridge. Patio or Balcony options are available.

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Pool

  • 2400 square foot “free form” pool
  • Holds 66,000 gallons of water
  • ½ million glass tiles from Milan, Italy
  • Underwater music and lights
  • Douglas fir ceiling and trim
  • PLUS, enjoy our indoor and outdoor jacuzzi!

Please Note: The pool and hot tubs are currently closed until further notice. We apologize for any inconvenience.

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